Return & Refund Policy
1. Scope
This policy applies to all mattresses, bedding sets, quilts, pillows, latex toppers, mattress protectors and home textile items purchased from our store. By placing an order, you agree to the full return rules below.
2. Eligible Returns & Exchanges (We Cover All Shipping Fees)
You may submit a return request within 7–15 calendar days upon receipt with clear photos or video evidence for the following issues:
- Damaged items, deformed goods, fabric tears, stains or manufacturing flaws caused during transit;
- Wrong size, color, style, material shipped or missing items such as pillowcases;
- Poor workmanship, unraveling seams, lumpy filling, permanent collapse and other factory defects;
- Severe inconsistency between received goods and website description.
Once verified, we offer free exchange or full refund, all international shipping costs will be borne by us.
3. Returns for Personal Preference (Buyer Pays All Shipping Charges)
If you wish to return or exchange items due to personal reasons: wrong size, unsuitable firmness/softness, slight color difference, dislike of style, mismatched decor etc.:
- Goods must be unopened, with original packaging intact, unused, unwashed, no stains or odors, resalable condition;
- All outbound and return international shipping fees, customs clearance fees shall be paid by the buyer;
- Final refund amount will deduct cross-border handling fees and logistics expenses.
4. Non-Returnable Items (Hygiene Regulation)
Returns or exchanges without quality issues will NOT be accepted under these circumstances:
- Latex pillows, mattresses, cotton quilts, silk bedding and intimate textiles cannot be returned once plastic packaging is opened, used, washed or aired, for public hygiene purposes;
- Custom-sized mattresses, tailor-made bedding, clearance sale goods and limited festival editions are non-cancellable and non-refundable after purchase;
- Damaged artificially, altered by cutting, stained by sweat, pets or smoke odor, complaints submitted long after delivery;
- Parcels returned or discarded due to buyer refusal of delivery or failure to complete customs clearance.
5. Order Cancellation
- Before shipment: Full order cancellation with no fees available by contacting customer service;
- After parcel dispatched: Shipment cannot be intercepted; you can only apply for return after receiving the package.
6. Refund Timeline
- Refunds will be processed to your original payment account (PayPal / Credit Card) within 3–10 working days after we receive and inspect returned items;
- Bank processing delays are controlled by payment providers beyond our scope;
- We reserve the right to reject refunds if returned products arrive damaged, stained or incomplete.
7. Return Shipping Instructions
- Please email our support first to obtain our official return address and return authorization number before sending back parcels; unauthorized returns will not be accepted;
- Pack items securely to avoid secondary damage during transit;
- Cross-border return delivery takes longer, please wait patiently for warehouse inspection.
8. Force Majeure
Parcel issues caused by customs inspection, logistics delays, natural disasters or regional policy changes will be resolved through negotiation, standard return compensation does not apply.