Privacy Policy
1. Who We Are
This Privacy Policy is issued by 【Snoozify】.
This policy applies to all visitors and customers who browse our site, register accounts, purchase mattresses, bedding, home textile products, and clarifies how we collect, use, store, share and protect your personal data.
2. Personal Data We Collect
2.1 Information You Voluntarily Provide
Submitted during checkout, account registration and customer service consultation:
Full name, email address, phone number, shipping address, billing address;
Order history, return & exchange records, service chat logs;
Payment details (credit card data is processed solely by PayPal/Stripe; we never store complete bank card numbers on our server).
2.2 Automatically Collected Data
When you browse our store, we automatically collect: device model, operating system, IP address, visited pages, dwell time, search queries, shopping cart contents;
Cookies, Google Analytics, social media tracking pixels for website optimization and traffic statistics.
2.3 Special Data (Only When Necessary)
Basic identification information for international customs clearance, solely used for cross-border logistics declaration, never reused without your explicit consent.
3. Purposes of Data Usage
- Order Fulfillment: Process payment, arrange packing, international shipping, delivery tracking, returns & after-sales service for mattresses and bedding goods;
- Account Security: Login verification, risk control against fraudulent transactions, account maintenance;
- Customer Support: Answer inquiries, resolve complaints and order issues;
- Website Optimization: Analyze consumer preferences to adjust product assortment, page layout and shopping experience;
- Marketing Communications: Send newsletters, discounts and new bedding promotions only with your opt-in consent; you may unsubscribe anytime;
- Legal Compliance: Retain transaction records for tax, accounting and regulatory compliance requirements.
4. Data Sharing & Disclosure
We will never sell or trade your personal information. Limited data sharing is only permitted with authorized third parties below:
- Payment processors: PayPal, Stripe for payment settlement and transaction security;
- International logistics carriers: For cross-border delivery and customs clearance;
- Technical service providers: Website hosting, cloud storage and analytics vendors for operational support;
- Legal requirements: Disclose data when ordered by court or official regulatory authorities by law.
5. Cookies & Tracking Technologies
We use cookies to save browsing preferences, keep your login session and analyze visitor behavior.
You may disable or clear cookies via your browser settings at any time. Note that disabling cookies may affect shopping cart and account functions.
6. Data Storage & International Transfers
- Retention Period: Personal data will be preserved until the transaction is completed and legal retention period expires; marketing records will cease once you unsubscribe.
- Cross-border Transfer: To serve customers across Europe, USA, Australia, Canada and worldwide, your data may be transferred and stored overseas. We adopt EU Standard Contractual Clauses (SCCs) to secure cross-border data transmission and comply with global data protection regulations including GDPR, CCPA and PIPL.
7. Your Privacy Rights
In accordance with GDPR (EU), CCPA (California, USA) and applicable personal data laws, you are entitled to:
- Right of Access: Request a full copy of your personal data stored by us
- Right of Rectification: Correct inaccurate name, address and contact details
- Right of Erasure: Request full deletion of your personal data and account closure
- Right to Withdraw Consent: Unsubscribe marketing emails and disable tracking permissions anytime
- Right to Data Portability: Export your order and personal records
- Right to Lodge a Complaint: EEA/UK users may file complaints with local data protection authorities; global users can contact our support email for disputes.
To exercise your rights, please email us at 【Support Email】. We will verify your identity and respond within 15 working days.
8. Data Security Measures
We apply encrypted transmission, firewall protection and hierarchical access control to safeguard your data; all staff are bound by non-disclosure agreements. While no internet transmission is 100% secure, we take strict measures to prevent data leakage.
9. Policy Amendments
We reserve the right to revise this Privacy Policy to comply with updated laws. Revised terms will be posted on our homepage. Your continued use of our website and orders constitutes acceptance of the latest version.